Privacy Policy

 

Privacy Statement

EFC Immigration Services (“we”, “us”, “our”) is the trading name of Edward Forbes & Company Limited. We are committed to protecting your personal data and being transparent about how we use it.

Last updated: 20 February 2026

1) Who we are

Data Controller: Edward Forbes & Company Limited (trading as EFC Immigration Services)
Email: info@efcimmigration.co.uk
Telephone: 020 8036 1009
Regulator: Immigration Advice Authority (IAA) – Authorisation No. F202537180

2) What data we collect

Depending on how you contact us and what services you request, we may collect:

  • Identity and contact details (name, address, email, phone)

  • Immigration and case information you provide (including application history and supporting evidence)

  • Documents you upload or share with us

  • Payment/transaction information for fees paid to us (we do not store full card details)

  • Website usage data (e.g., pages visited) via cookies/analytics (see Cookies section)

We may process special category data where relevant to your matter (for example health information or biometrics contained within immigration documents) and only where necessary and lawful.

3) How we use your data

We use your personal data to:

  • Respond to enquiries and provide consultations

  • Provide immigration advice and related services within our regulatory scope

  • Prepare, review and submit applications (where instructed)

  • Manage our client relationship, file administration, quality assurance and complaints handling

  • Maintain business records, invoicing, and payment administration

  • Improve our website and services

4) Our lawful bases for processing

We process your data under one or more of the following lawful bases:

  • Contract (to deliver services you ask us to provide)

  • Legitimate interests (e.g., running our practice, preventing fraud, improving services)

  • Legal obligation (e.g., regulatory compliance, accounting records)

  • Consent (where required—e.g., certain marketing communications)

  • Substantial public interest / legal claims (where relevant to immigration matters and professional practice)

Where we process special category data, we rely on appropriate conditions under UK GDPR (for example where necessary for legal claims, substantial public interest, or with explicit consent where required).

5) Sharing your data

We only share your data where necessary, for example with:

  • The Home Office / UKVI and other public authorities (where relevant to your instructions)

  • Interpreters/translators or specialist advisers (only where required and with appropriate safeguards)

  • IT and cloud service providers used to run our business (e.g., email, storage, website hosting)

  • Accountants, insurers, or professional advisers (as needed for compliance and business purposes)

We do not sell your personal data.

6) International transfers

Some of our service providers may store or process data outside the UK. Where this happens, we use appropriate safeguards (such as adequacy regulations or standard contractual clauses) to protect your information.

7) How long we keep your data

We retain client and enquiry records only as long as necessary for the purposes described above, including regulatory and legal requirements. Retention periods vary depending on the type of matter and whether you become a client. We securely delete or anonymise data when it is no longer required.

8) Your rights

You have rights under UK data protection law, including:

  • Access to your personal data

  • Correction of inaccurate data

  • Erasure (in certain circumstances)

  • Restriction of processing

  • Objection to processing (where applicable)

  • Data portability (where applicable)

  • The right to withdraw consent (where processing is based on consent)

To exercise your rights, contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

9) Cookies and analytics

Our website may use cookies and similar technologies to:

  • Make the site function properly

  • Understand how visitors use our website

  • Improve performance and user experience

You can control cookies through your browser settings. If we use a cookie banner or consent tool, you can manage preferences there.

10) Security

We take appropriate technical and organisational measures to protect personal data, including access controls and secure systems. No website or system is completely secure, but we work to maintain reasonable safeguards.

11) Contact

If you have any questions about this Privacy Statement or how we use your data, contact:
info@efcimmigration.co.uk | 020 8036 1009

 

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